Shipping Policy
Shipping and Handling
The Zen Defense ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.
We process orders within 24-48 hours and shipping details will be available in 2-3 days after processing. Please note that the processing time is not included in the shipping time.
Shipping Time
Once your item is fulfilled, you will receive the shipment details via email.
*Kindly note that in cases where the item is out of stock in our US warehouse, we will ship products from our warehouses located in Europe or Asia. It may take 1 to 3 weeks for you to receive your order.
Please be advised that there are some factors such as delayed logistics that may impact the delivery time. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. You can contact us by sending us an email to support@thezendefense.com if you didn’t receive your order within the said delivery time.
Our dedicated Customer Support team will contact you within 24 hours.
Order Amendment/Canceling an Order
You may make changes to your order within 24 hours from the time you placed the order. You may also cancel it within 24 hours and get a full refund. After 24 hours, cancelling your order or amending your order is no longer possible. You can contact us by sending us an email to support@thezendefense.com
Refunds & Exchange
Lifetime Warranty
100% REPLACEMENT for items that are defective, damaged, scratches, dents. One lifetime warranty is for one product. You may purchase this together with the product or you may add it as long as you still didn’t receive the product. Once you receive the product, you cannot purchase a Lifetime Warranty for that anymore.
Defective/Damaged Items
For defective/damaged items, you have 30 days from the delivery date to request for a replacement or refund. Please send us an email to support@thezendefense.com.If 30 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange unless you have a lifetime warranty for the item.
Refund/Replacement
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement or a refund within 30 days of receiving the item.
To request for a replacement or refund, buyers are required: to provide photographic evidence of the product's manufacturing defects to support@thezendefense.com. If the case is deemed valid, we will cover related cost to deliver a replacement!
The following information is needed as evidence for us to process your request quicker:
- Order number
- Your email address you used to order
- Reasons for replacement or refund
- Photo of the product and the shipping label
You will then receive a confirmation email for the status of your replacement or refund request.
In case you have any questions or concerns, please feel free to contact us at support@thezendefense.com